ANALYSIS VERDICT
Both ElevenLabs and PolyAI tie on autonomy score (67/100). Select ElevenLabs for industry-best voice expressiveness and natural human inflection; consider PolyAI if you prioritize superb background noise tolerance in realistic phone environments.
| Metric / Feature | ElevenLabs Visit elevenlabs.io ↗ | PolyAI Visit poly.ai ↗ |
|---|---|---|
| Autonomy Score (AES) | 67/100 Core 72 · -5 setup | 67/100 Core 79 · -12 setup |
| Value-to-Cost Ratio | 6.26 | — |
| Starting Price | $0/mo | Not verified |
| Pricing Model | freemium | enterprise |
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Pricing tier comparison
ElevenLabs tiers
Free
$0 /month
- 10k credits per month
- Text to Speech & Speech to Text
- Sound Effects, Voice Design, Music
- 3 Projects in Studio
Starter
$6 /month
- 30k credits per month ($1 for first month)
- Commercial License
- Instant Voice Cloning
- 20 Projects in Studio
- Music commercial use & Dubbing Studio
Creator
$22 /month
- 121k credits per month ($11 for first month)
- Professional Voice Cloning
- Additional Credits
- Commercial License
Pro
$99 /month
- 600k credits per month
- 44.1kHz PCM audio output via API
- 192kbps quality audio
- Everything in Creator
Scale
$299 /month
- 1.8M credits per month
- 3 Workspace seats
- Team Collaboration
- 3 Professional Voice Clones
Business
$990 /month
- 6M credits per month
- Low-latency TTS as low as 5c/minute
- 10 Professional Voice Clones
- 10 Workspace seats
Enterprise
Custom /custom
- Custom number of credits and seats
- Custom terms & assurance around DPA/SLAs
- BAAs for HIPAA customers
- Custom SSO & priority support
PolyAI tiers
Team Pilot
$500 /mo
- Superb background noise tolerance in realistic phone environments
- Standard CRM integration
- Up to 5 active rep seats
Commercial Scale
$1,000 /mo
- Full autonomous pipeline workflows
- Dedicated customer success manager
- Unlimited data lookups
Global Enterprise
Custom /annual custom
- Custom enterprise SLA & security audit
- Dedicated IP pool / private cloud
- Custom webhook orchestration
Neither quite right? Tell us your team and budget and we'll pick the top 3.