PolyAI
Enterprise conversational voice assistants designed for high-volume customer service and contact center automation.
Ranked #12 of 16 in Voice AI & Inbound Calling by Autonomous Execution Score.
Only the top 3 earn a ranked badge. How badges work → PolyAI is an autonomous voice AI and telephony agent platform. It achieves an Autonomous Execution Score of 67/100 and integrates natively with Salesforce, Zendesk, Genesys. Its key operational strength is superb background noise tolerance in realistic phone environments, while primary tradeoffs include high enterprise contract floor.
- Autonomy
- 67/100 Core 79 · -12 setup
- Value
- —
- From
- Not verified
- Pricing
- enterprise
- Updated
- Nov 2026
Strengths
- Superb background noise tolerance in realistic phone environments
- Handles complex multi-turn dialog without hallucination
- Enterprise contact center integrations
Tradeoffs
- High enterprise contract floor
- Lengthy custom deployment and voice branding cycle
Integrations
- Salesforce
- Zendesk
- Genesys
- Cisco
- Twilio
How this score is built
- Autonomy base
- (100 − 20 human effort) × 0.8
- Integrations
- +15
- Setup friction
- −12
- Value inputs
- 26 features, 4.7 rating
Human effort, feature count and rating are editorial estimates, not test results.
Evidence
Price not yet verified against the vendor's pricing page.
Pricing tiers
Team Pilot
$500 /mo
- Superb background noise tolerance in realistic phone environments
- Standard CRM integration
- Up to 5 active rep seats
Commercial Scale
$1,000 /mo
- Full autonomous pipeline workflows
- Dedicated customer success manager
- Unlimited data lookups
Global Enterprise
Custom /annual custom
- Custom enterprise SLA & security audit
- Dedicated IP pool / private cloud
- Custom webhook orchestration
PolyAI alternatives
Work at PolyAI?
Claim this listing to correct details and get notified when buyers compare you. Claims are free. Scores stay independent either way.