AI Sales Index

PolyAI

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vs

LiveKit

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ANALYSIS VERDICT

LiveKit leads on autonomy (72 vs 67), while PolyAI has no verified price. Select PolyAI for superb background noise tolerance in realistic phone environments; consider LiveKit if you prioritize industry standard for ultra-low latency multimodal streaming.

Metric / Feature
PolyAI Visit poly.ai ↗
LiveKit Visit livekit.io ↗
Autonomy Score (AES)
67/100
Core 79 · -12 setup
72/100
Core 87 · -15 setup
Value-to-Cost Ratio—7.52
Starting PriceNot verified$0/mo
Pricing Modelenterprisefreemium
Primary Strengths
  • Superb background noise tolerance in realistic phone environments
  • Handles complex multi-turn dialog without hallucination
  • Enterprise contact center integrations
  • Industry standard for ultra-low latency multimodal streaming
  • Open-source core with managed cloud option
  • Native telephony SIP dispatch and room orchestration
Tradeoffs
  • High enterprise contract floor
  • Lengthy custom deployment and voice branding cycle
  • Pure developer platform requiring software engineers
  • Requires building your own agent state logic and prompts
Common Integrations

Twilio

Unique Integrations

Salesforce, Zendesk, Genesys, Cisco

SIP, Deepgram, OpenAI, Cartesia

Pricing tier comparison

PolyAI tiers

Team Pilot
$500 /mo
  • Superb background noise tolerance in realistic phone environments
  • Standard CRM integration
  • Up to 5 active rep seats
Commercial Scale
$1,000 /mo
  • Full autonomous pipeline workflows
  • Dedicated customer success manager
  • Unlimited data lookups
Global Enterprise
Custom /annual custom
  • Custom enterprise SLA & security audit
  • Dedicated IP pool / private cloud
  • Custom webhook orchestration

LiveKit tiers

Build
$0 /month
  • 1,000 agent session minutes included
  • 5,000 WebRTC minutes included
  • 1 free US local phone number (50 inbound mins included)
  • Agent deployment, observability, and simulations
  • Global edge network & community support
Ship
$50 /month
  • 5,000 agent session minutes included (then $0.01/min)
  • 150,000 WebRTC minutes included (then $0.0005/min)
  • Team collaboration
  • Custom voices
  • Instant rollback to a previous agent deployment
  • Email support
Scale
$500 /month
  • 50,000 agent session minutes included (then $0.01/min)
  • 1.5M WebRTC minutes included (then $0.0004/min)
  • Role-based access
  • Metrics export APIs & region pinning
  • Private links
  • Security reports (SOC 2 Type II) & HIPAA compliance
  • Inference discounts
Enterprise
Custom /custom
  • Volume pricing, including inference
  • Shared Slack channel
  • SSO
  • Support SLA

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