AI Sales Index

LiveKit

View profile →
vs

PolyAI

View profile →
ANALYSIS VERDICT

LiveKit leads on autonomy (72 vs 67), while PolyAI has no verified price. Select LiveKit for industry standard for ultra-low latency multimodal streaming; consider PolyAI if you prioritize superb background noise tolerance in realistic phone environments.

Metric / Feature
LiveKit Visit livekit.io ↗
PolyAI Visit poly.ai ↗
Autonomy Score (AES)
72/100
Core 87 · -15 setup
67/100
Core 79 · -12 setup
Value-to-Cost Ratio7.52—
Starting Price$0/moNot verified
Pricing Modelfreemiumenterprise
Primary Strengths
  • Industry standard for ultra-low latency multimodal streaming
  • Open-source core with managed cloud option
  • Native telephony SIP dispatch and room orchestration
  • Superb background noise tolerance in realistic phone environments
  • Handles complex multi-turn dialog without hallucination
  • Enterprise contact center integrations
Tradeoffs
  • Pure developer platform requiring software engineers
  • Requires building your own agent state logic and prompts
  • High enterprise contract floor
  • Lengthy custom deployment and voice branding cycle
Common Integrations

Twilio

Unique Integrations

SIP, Deepgram, OpenAI, Cartesia

Salesforce, Zendesk, Genesys, Cisco

Pricing tier comparison

LiveKit tiers

Build
$0 /month
  • 1,000 agent session minutes included
  • 5,000 WebRTC minutes included
  • 1 free US local phone number (50 inbound mins included)
  • Agent deployment, observability, and simulations
  • Global edge network & community support
Ship
$50 /month
  • 5,000 agent session minutes included (then $0.01/min)
  • 150,000 WebRTC minutes included (then $0.0005/min)
  • Team collaboration
  • Custom voices
  • Instant rollback to a previous agent deployment
  • Email support
Scale
$500 /month
  • 50,000 agent session minutes included (then $0.01/min)
  • 1.5M WebRTC minutes included (then $0.0004/min)
  • Role-based access
  • Metrics export APIs & region pinning
  • Private links
  • Security reports (SOC 2 Type II) & HIPAA compliance
  • Inference discounts
Enterprise
Custom /custom
  • Volume pricing, including inference
  • Shared Slack channel
  • SSO
  • Support SLA

PolyAI tiers

Team Pilot
$500 /mo
  • Superb background noise tolerance in realistic phone environments
  • Standard CRM integration
  • Up to 5 active rep seats
Commercial Scale
$1,000 /mo
  • Full autonomous pipeline workflows
  • Dedicated customer success manager
  • Unlimited data lookups
Global Enterprise
Custom /annual custom
  • Custom enterprise SLA & security audit
  • Dedicated IP pool / private cloud
  • Custom webhook orchestration

Neither quite right? Tell us your team and budget and we'll pick the top 3.

Get matched

Tell us what you need and we'll show the three best-scored tools right away. Recommendations come from the index, not from who pays.

Related comparisons

LiveKit vs Deepgram PolyAI vs Deepgram
LiveKit vs Vapi PolyAI vs Vapi
LiveKit vs Dapta PolyAI vs Dapta
LiveKit vs Retell AI PolyAI vs Retell AI