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ANALYSIS VERDICT

Cartesia leads on autonomy (70 vs 67), while PolyAI has no verified price. Select Cartesia for unmatched sub-100ms audio generation speed; consider PolyAI if you prioritize superb background noise tolerance in realistic phone environments.

Metric / Feature
Autonomy Score (AES)
70/100
Core 80 · -10 setup
67/100
Core 79 · -12 setup
Value-to-Cost Ratio5.01—
Starting Price$0/moNot verified
Pricing Modelfreemiumenterprise
Primary Strengths
  • Unmatched sub-100ms audio generation speed
  • Native integration with LiveKit and Daily WebRTC stacks
  • Cost-effective per-character pricing
  • Superb background noise tolerance in realistic phone environments
  • Handles complex multi-turn dialog without hallucination
  • Enterprise contact center integrations
Tradeoffs
  • Developer infrastructure requiring custom client implementation
  • No hosted telephony portal
  • High enterprise contract floor
  • Lengthy custom deployment and voice branding cycle
Common Integrations

No direct shared integrations recorded.

Unique Integrations

WebSockets, LiveKit, Daily, API

Salesforce, Zendesk, Genesys, Cisco, Twilio

Pricing tier comparison

Cartesia tiers

Free
$0 /month
  • 20K credits / month
  • $1 prepaid agents / month (~33 agent minutes)
  • Text to Speech (Sonic-3.6, ~27 min)
  • Speech to Text (Ink-2, ~1h 51m)
  • 2 concurrent TTS requests, 8 concurrent STT requests
Pro
$5 /month
  • 100K credits / month
  • $5 prepaid agents / month (~2h 47m)
  • Commercial use license
  • Instant voice cloning
  • 3 concurrent TTS requests, 12 concurrent STT requests
Startup
$49 /month
  • 1.25M credits / month
  • $49 prepaid agents / month (~27h 13m)
  • Pro voice cloning (2 slots)
  • Organizations support
  • 5 concurrent TTS requests, 20 concurrent STT requests
Scale
$299 /month
  • 8M credits / month
  • $299 prepaid agents / month (~166h 7m)
  • Priority support
  • High concurrency limits (15 TTS, 60 STT)
  • Pro voice cloning (4 slots)
Enterprise
Custom /custom
  • Custom credits & agent usage
  • Volume pricing
  • Custom concurrency limits
  • DPAs and BAAs for compliance
  • Shared Slack channel & SSO

PolyAI tiers

Team Pilot
$500 /mo
  • Superb background noise tolerance in realistic phone environments
  • Standard CRM integration
  • Up to 5 active rep seats
Commercial Scale
$1,000 /mo
  • Full autonomous pipeline workflows
  • Dedicated customer success manager
  • Unlimited data lookups
Global Enterprise
Custom /annual custom
  • Custom enterprise SLA & security audit
  • Dedicated IP pool / private cloud
  • Custom webhook orchestration

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