Dialpad Ai
AI-powered cloud business phone and contact center with real-time transcription, sentiment analysis, and live coaching.
Dialpad Ai is an autonomous voice AI and telephony agent platform. It achieves an Autonomous Execution Score of 59/100 and integrates natively with Salesforce, HubSpot, Zendesk. Its key operational strength is real-time live call coaching prompts based on competitor mentions, while primary tradeoffs include more of a human copilot than a fully autonomous voice SDR.
- Autonomy
- 59/100
- Value
- —
- From
- Not verified
- Pricing
- paid
- Updated
- Nov 2026
Strengths
- Real-time live call coaching prompts based on competitor mentions
- Instant transcription and post-call action item summaries
- Reliable carrier-grade telephony
Tradeoffs
- More of a human copilot than a fully autonomous voice SDR
- Advanced AI features require Pro/Enterprise plans
Integrations
- Salesforce
- HubSpot
- Zendesk
- Google Workspace
- Microsoft 365
How this score is built
- Autonomy base
- (100 − 45 human effort) × 0.8
- Integrations
- +15
- Setup friction
- −0
- Value inputs
- 25 features, 4.5 rating
Human effort, feature count and rating are editorial estimates, not test results.
Evidence
Price not yet verified against the vendor's pricing page.
Pricing tiers
- Real-time live call coaching prompts based on competitor mentions
- Standard API & webhooks
- Core data/outbound allowance
- Multi-user team workspace
- Bi-directional CRM synchronization
- Priority processing queues
- Unlimited volume & custom concurrency
- Custom data waterfall prioritization
- Dedicated account manager
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